work zones case study

Bespoke Software Development for Cheshire Work Zones

Case Studies >> Bespoke

Background

Cheshire Work Zones, established by the local authority, provide various services to enhance employability and job-hunting skills for adults in the west-Cheshire region. They required a robust database solution to manage customer information and track progress, as well as to generate necessary reports for senior management.

Identifying customers with the greatest need and quickly developing action plans to assist them was crucial.

 

Work Zone Dashboard Screenshot
Senior management homepage showing key information on performance
Screenshot of Work Zone Management System customer information
Customer needs across the 5 employability stages to guide action plan development
Simplicity

The system needed to be accessible from remote sites across the region, with each site having multiple staff and managers with varying needs and access levels. Additionally, senior management from the commissioning authority required access.

The authority had already established the Work Zones and initially developed an Access database to manage operations. However, this database was intended as a temporary solution, with plans to create a fully capable system.

 

Project Plan

We created a preliminary specification based on the existing Access, Excel, and paper-based processes. From this, we developed a visual and interactive mock-up of the potential solution.

Through several meetings and discussions, we refined the mock-up until we had a suitable initial concept.

From the fairly detailed initial concept, we created a draft solution. Staff were able to trial this solution and collaborate with us to refine and perfect it for launch across the organization.

Work Zone Wizard Screenshot showing skills assessment page
FULFILLMENT

The system is in permanent, full-time use across the region. It is used during customer interviews to input details into the database in real-time using a simple wizard. Non-technical staff, whose primary focus is providing excellent service to customers, can use the system without struggling with technology. The system effectively supports their mission by being unobtrusive and facilitating sensitive data management and senior management reporting.

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